For founder led agencies of 5 to 25 people

Your agency runs without you

In 8 weeks, or we keep working with you for free.

A short application, then a one hour consultation on your agency. You leave with the plan, whether we work together or not.

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Client capacity, without more hours
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Weeks, embedded in your agency
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Leaders coached, shop floor to boardroom
The system was not built in theory. It was built inside operations that do not break.
3 of the UK's biggest retailers
Large format, multi site operations
The UK's biggest wholesale distributor
National scale distribution
The UK's biggest coaching and development institute
Leadership development at scale
Since then, dozens of agency owners between 5 and 25 people. Every one of them maxed out, turning down work, because they were the ceiling.
The shift

From the best operator in the room to the CEO of the business

Most founders grew faster than they were ever taught to lead. The work gets delivered, but only because you force it across the line. The fix is not better people or tighter ops. It is structure, and the leadership to run it.

Where you are now
  • You sit on every client call.
  • Every project crosses the line because you push it.
  • Slack pings every few minutes for sign off.
  • Capacity is capped. Revenue is capped.
Where this takes you
  • Delivery, clients and standards run without you in the middle.
  • You grow capacity without piling more onto yourself.
  • Your week is built around growth and relationships.
  • You lead the business. You no longer run it.
Status: founder dependent Status: self sufficient
You · CEO
POD 01
POD 02
POD 03
+

You are still at the helm. You have just moved upstairs.

The system

Your whole people system on one page

The four moves every owner has to get right, built into one clear system and made specific to your agency.

Agency People OS · Live board
The Agency People OS: a one-page system covering org chart, hiring, managing and celebrate success

This is the live board we build from, made specific to your agency. Not a slide, not a mockup. Tap to explore it.

The programme

Four pillars. One self sufficient agency.

A complete system, shaped around your agency and delivered one to one over eight weeks. The shape is below. The detail we build together.

01
The LeaderLeader DNA

We start with you. How you lead, where your strengths sit, and where you get in your own way. Most ops work fails because it skips this and builds on a leader it never understood. We build on real foundations instead.

02
The Self Sufficient OrganisationThe SSO

Together we build your agency into self contained pods. Each pod owns its client relationships, its delivery and its performance, without anything routing back through you. When you want to grow, you do not reinvent the business. You copy the pod.

03
The TeamRight people, right seats

We get the right people into the right seats. An honest look at the team you already have, and a clear plan for each of them, so you step off the hire fire treadmill for good.

04
The Long GameLeading from a distance

We install the KPI and performance rhythm that holds standards without you policing them, and the leadership to run it from a distance. This is what makes the shift permanent, long after our eight weeks are done.

8 weeks  ·  Nine calls  ·  Delivered one to one, so places are limited
What you get

Everything built around your agency. Nothing off a shelf.

Your Leader DNA profile

A full leadership diagnostic: written report, insight summary, and a bespoke 30 day plan built from your result.

The SSO asset pack

Your bespoke org chart, pod structure, role profiles, job descriptions, and your KPI and performance system. Built for your agency.

Eight weekly 1:1s with me

Eight sessions across eight weeks, plus a kickoff call. You leave with a 90 day plan you run yourself.

The guarantee

Within eight weeks your team runs a full week without escalating to you, or we keep working with you for free until it does.

Book a consultation
Who I am

I built operations that do not break.

I spent ten years leading large format operations.

Across three of the UK's biggest retailers, its biggest wholesale distributor, and its biggest coaching and development institute.

Multi site operations. Hundreds of staff. Millions in turnover.

I have coached more than 150 leaders, from the shop floor to the boardroom.

These are businesses that run without any one person holding them up.

Now I build the same thing into agencies.

Pinkel Dhillon, founder of LEAD
Pinkel DhillonFounder · LEAD

A great store keeps selling when the manager is off the floor. Your agency should keep delivering when you step away.

That is not luck. It is structure and leadership, built deliberately. I have spent ten years building it, and now I bring it to founders ready for the same.

Book a consultation

Your first full week without an escalation is eight weeks away.

One hour, one to one. We will find exactly where you are still the bottleneck, and map what it takes to 3x your capacity. The plan is yours to keep, whether we work together or not.

Book a consultation

A short application, then a one hour consultation. Zero risk on your end.